Frequently Asked Questions (FAQs)
Product Information
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Q: What is BASSA-GEL™, and how is it used?
BASSA-GEL™ is a water-washable, hydrating ointment designed to soothe, hydrate, and protect the skin. It's ideal for tattoo aftercare, post-laser treatments, chemical peels, minor burns, and general skin irritation. Unlike petroleum-based ointments, BASSA-GEL™ rinses off easily with water, leaving skin feeling fresh and breathable. Its smooth, hydrating consistency makes it ideal for delivering a wide range of active pharmaceutical ingredients (APIs), while supporting patient comfort.
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Q: Are your supplements third-party tested for quality and purity?
Yes, all our supplements undergo rigorous third-party testing to ensure they meet the highest standards of quality, potency, and purity.
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Q: Are your products suitable for individuals with dietary restrictions?
Many of our products are formulated to be free from common allergens such as gluten, dairy, and soy. Specific product pages provide detailed information on dietary suitability.
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Q: Can I take your supplements alongside my current medications?
While our supplements are generally safe, we recommend consulting with a healthcare professional before combining them with prescription medications to avoid potential interactions.
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Ordering & Shipping
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Q: Do you offer bulk purchasing or wholesale options?
Yes, we offer bulk purchasing options with special pricing for healthcare professionals, pharmacies, and retailers. Please contact our sales team for more information.
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Q: How can I place a wholesale order?
To place a wholesale order, please visit our Professional Partner Program page or contact us directly at support@enjoygoodhealth.com.
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Q: What are your shipping options?
We offer standard and expedited shipping options. Orders over $35 qualify for free standard shipping within the continental U.S.
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Q: Do you ship internationally?
Currently, we ship within the United States. For international inquiries, please contact our customer service team.
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Returns & Exchanges
Q: What is your return policy?
We accept returns of unopened products within 30 days of purchase. Please refer to our Return Policy page for detailed information.
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Q: How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at support@enjoygoodhealth.com with your order details.
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Account & Support
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Q: How do I create an account?
Click on the "Sign In" button at the top right corner of our website and select "Create Account." Follow the prompts to set up your account.
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Q: I forgot my password. How can I reset it?
On the Sign In page, click "Forgot Password?" and enter your registered email address. You'll receive instructions to reset your password.
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Q: How can I contact customer support?
You can reach the support team via email at support@enjoygoodhealth.com or by phone at 726-231-9544. (M-F 9 am-4 pm CST)